Wonderful shop with great customer service. Will recommend!

Chuck and company are always courteous, clear and fair. We have always had great service and interactions with Heaven Sent. Moved from Franklin Chrysler Dodge service after REPEATED, HORRID service.

Local auto parts sent me here. I was greeted promptly by the owner and he worked me in fast. Was very honest and very reasonable with information and pricing. Never knew they were located, but I will definitely go back. Highly recommend this place. Awesome customer service and even better pricing!

I've only known about Heaven Sent for 5 years but have been servicing all of the vehicles in my family there- and wouldn't buy a pre-owned without them checking it out first. Today was the 2nd visit in a row where they actually offered me an alternative fix that would save me money even though it meant them giving up the work. Enough said....except one final point: every car owner that doesn't fix their car problems themselves ideally would like an auto repair shop that they NEVER have to question because they can trust them like they are family - Heaven Sent is exactly that place.

We've been taking our cars to Jody's for years. The team headed by Chuck and Jody are TOP NOTCH! Good work at a fair price. Dan and Sandy Cole. Franklin.

I recently used Heaven Sent Automotive to check out a 2009 Volvo XC90 that my daughter purchased for herself as her first car. We found it for her on a local lot and at a great price. There was an urgency to confirm the sale, but I didn't want to commit to the sale without first having an independent mechanic take a look at the vehicle. With a very last minute phone call and squeezing in an appointment at the end of the day, the folks at Heaven Sent were able to give the vehicle a good quality control check and provided to me a list of their findings and suggestions. When I came in to pick up the vehicle and spoke with them personally, they were very willing to not rush me out the door at the end of their day, but took the time to go over what they found and highlight to me what concerns could have been major and what items are more general maintenance needs, but not pressing from a reliability or safety issue. Their work, attention to detail, customer service and communication were most appreciated.

Given our car's mileage, we thought the brakes needed to be replaced, since the maintenance schedule stated it that way - but Heaven Sent let us know that our brakes were still in good shape. We VERY MUCH appreciated their honesty - we will put our trust in them for all of our cars!

Thanks, Chuck. The car works beautifully on the interstate!

Quick diagnosis of the issue, accurate estimate, quick repairs with great pricing and honesty. No games. I recommend this shop.

They worked me in same day, honored my referral with a coupon, performed fast and thorough service, and gave laid back, informed, and helpful advise for my questions. Plus kind service, they were reasonable on my wallet. I'll be back.

My first exposure to Heaven Sent was last week when I got a message that my turn signal light was out. I called HS, was able to come in for service within one hour, was promised 45 minutes for the work. I asked to add an oil change and before I knew it, both were done, and they had quite a few cars in store! I haven't seen pricing or service like this from my Chevy dealer in years. Thank you Thank you. And I will be back soon. Another issue arose this weekend.

Great service! Fast and professional.

Staff is friendly and prices are very fair. Always feel treated well and my cars are serviced quickly. Definitely recommend.

This is an excellent company. You will not find a better business organization and responsible corporate citizen. They are totally trustworthy. I highly recommend!

Quick, professional, and fair-priced. We will be coming back for any future automotive repairs.

I needed quick service as I was traveling from out of state. I was given quick attention to balancing the tires and the price was fair. I highly recommend Heaven Sent as they were quick, honest, fair and I was very satisfied with the experience! Thank You, Heaven Sent Automotive! Mike C./Wisconsin

Great atmosphere, wonderful people, fantastic service.

The receptionist was knowledgeable and cheery! The work was done efficiently and promptly. The pricing for an oil change was fair. I know that if Costco recommends them as their "preferred vendor" - it is fine!

Wow! The best prices and service ever!! About 1/3 of the price of a quote from a Honda dealership and my car was ready in a half an hour. Kind and knowledgeable staff made the experience a 5!!

Thank you for your help. Good feedback and followup on progress of the service.

Where have these folks been all my life. Everyone there was knowledgeable, pleasant and efficient. Very comfortable environment. I will go back.

No one likes car problems, but these guys have done a great job repairing all of my vehicles. Friendly. Fast. Good communication. And I feel like they are shooting me straight every time.Thanks Heaven Sent Automotive.

This is my 4th or 5th time to use Heaven Sent Automotive. They were quick and to the point and repaired what needed to be repaired. I feel confident in their diagnosis. The last time we went to Heaven Sent we had been told by a local dealership's service department that our trailing arm was causing a squeak and would cost $1200 to repair. We went to Heaven Sent to get a 2nd opinion and they fixed the squeak..it was the spare tire was loose. Tightened it up and didn't want to charge me anything. Honest and reliable.

Great service. Honest & friendly.

My car was overheating so I went to Heaven Sent without an appointment. This was around 2:00 in the afternoon. They were able to fix the problem and have my car ready early the next morning. One of their employees even gave me a ride home. I was very impressed with the courtesy and speed. I will definitely recommend them.

As always, service was punctual, efficient and accommodating. Cannot recommend Heaven Sent too highly. Many thanks to a wonderful team.....

Quick and friendly service!

Absolutely the nicest and easiest shop I have ever worked with. Don't have to worry about anything. They get it done efficiently and fairly. Wish I had known about them years ago.

Even in the face of adversity (computer problems) the staff at Heaven Sent made our visit problem free. Reliable Service + Good People = Heaven Sent Automotive

Air pressure in my passenger front tire was low. I went in to have it looked at with no appointment. I got there 15 minutes before they opened. Kyla & Chuck were amazing. They took the nail out of my tire, charged me only $20, and I was out of there in less than 30 minutes. Tremendous integrity at Heaven Sent. When they could've made me wait hours, and try to sell me new tires, they were prompt and honest. Thanks y'all! We will be back!

Aptly named. Honest, fast, convenient reasonably prices, thorough and competent. Really, what more could you ask for?

This is the second vehicle I have taken to Heaven Sent Automotive. The people are informative and friendly. I trust their assessments and believe they are honest. It is a service like this that deserves repeat business.

Needed brakes on my car before I went out of town. Found this shop on Yelp and gave them a try. Super happy with the service and the timeliness of everything. I can head out tomorrow without any concern! Thanks for trying things taken care of and working me in. I forgot to check in on Yelp for my 10% discount but feel super comfortable with the service. Great prices and great services. The name is deserved! Blessings & Thanks Heaven Sent.

These guys have helped us with several cars, but I’m especially grateful that they’ve kept our old car running well for several years now. We’re at 233,663 miles and Heaven Sent has helped us with everything from oil leaks to a trunk full of water. My husband usually makes an appointment but I’ve also popped in with questions and the guys always go above and beyond to give excellent customer service.

Today I got my oil changed and the car was looked over. I know what I will need to do to keep my car maintained and safe thanks to the people at Heaven Sent. This way I can be prepared to have a repair completed without a surprise. I enjoy this business and recommend my friends.

First time at Heaven Sent. Very professional and friendly. I will return.

Awesome experience! Very pleasant and helpful staff and affordable prices! The owners Nikki and Jodi are hands on and a joy to work with!

We just had our whole back brake system fixed. The employees here were such a great group of people to work with! The prices are completely affordable! They do NOT price gouge like other mechanics! We will definitely be back! My husband and I would like to thank Heaven Sent Automotive for helping to keep our family safe! You truly are...Heaven Sent!!!!

My family and myself are new to the Franklin area. We moved here a little over a year ago and the first thing I had to do was get my truck fixed when we got here. I found Heaven Sent online and trusted the reviews and asked them to work on my truck. They did an outstanding job providing honest and reliable service. I have used Heaven Sent ever since with mine and my family's vehicles. They recently worked on my suspension and coolant leaks I had. The vehicle has never ran better or had a smoother ride. I highly recommend Heaven Sent. You will not find a better and more professional staff that provides the quality of service they provide. Thank you Heaven Sent.

These guys are great. I have had my truck serviced here many times. My first time coming to the shop, I had a small leak in my transmission. They called me back to let me know it was just an o-ring that needed to be replaced and charged me very little. I knew at that time I could trust these guys because they could have told me anything on the transmission and I wouldn't have known any different. After moving away from Franklin on the other side of Nashville, I still continued to take my vehicle there because of the great service and piece of mind of having a reliable mechanic.

I took my 96 4runner in to get a coolant leak looked at and they were able to tell me what needed to be done. They took apart the upper part of my engine and replaced some gaskets and hoses. They also replaced some spark plugs, wires, timing belt, water pump and a few other parts. They had my truck for 2 and a half days, constantly updating me on what was going on or what they had found. Everyone there is very nice and informative. I will be using them in the future! Thanks to HSA for getting my truck serviced and running like new!

I won a free oil change from Heaven Sent and was unfamiliar with them. I figured it was reputable because I won the free oil change at a charity event and I’m assuming it was donated (nice gesture). I was blown away for several reasons. The first thing was just how friendly everyone was. Especially the owner. You could tell he took great pride in his work and the reputation of his business. The second thing that got my attention was how quick it was. They told me 30 minutes and took 30 minutes. I’m a big fan of that. The last thing I’d like to mention is the honesty. While I waited I overheard the owner explain to a women what was going on with her car. I don’t know much about cars and neither did this woman but he explained it ten different ways until she understood. Who does that? Heaven Sent Automotive that’s who. I will be going back for sure.

Came in to get my brakes changed because the price here was much better than another place I was looking at. Turns out my brakes weren't really that bad. Instead of replacing them anyways, they asked if I just wanted to replace the front ones (my rotors were pretty warped and my car was vibrating when I braked) and save my money on the back ones. I ended up saving like $600 by coming here over the other place. I just liked that they didn't try to rip me off, will be coming back!

I don't write reviews very often, but I felt it worthwhile to comment. This was my first visit to Heaven Sent. Our 2010 Toyota Highlander had an alignment done in another state a year ago after unexpectedly wearing out a set of tires. I didn't want to possibly have another set wear out prematurely so I found Heaven Sent after an online search for ALIGNMENT. After the initial paperwork was completed I was told the alignment would be checked and if needed, the work would be done. I can't remember the last time I was told my car would be serviced, "if needed". After the tires were checked, an alignment was indicated and the work was done quickly and a print out of the 'before and after' was given to me. Everyone I had contact with was helpful and I will definitely continue to bring our cars here for automotive maintenance and service. I highly recommend!

I've been talking my cars to Heaven Sent Automotive for about 3 years now. Always drive away with a vehicle that is in better shape than when I took it in. I also never feel I've been ripped off. As example, I have a 2013 Infiniti G37X that I took to the dealership in Cool Springs. I had a voucher for wheel alignment and it seemed to make sense for them to do this.Unfortunately, they failed to point out that I really needed new tires before doing the alignment and as a result there was no cure to the vibration I was experiencing. Took it to Heaven Sent and they told me exactly why the vibration was happening and how to solve the problem and what the cost would be. I asked Infiniti what their price would be and it was around $200 more expensive.. Oh, but they would provide a free car wash :).

We were passing through the city and stopped in for an alignment. The staff was super helpful and they were honest, very quick and offered great prices. I would definitely recommend them!

I was in Franklin for a conference, 2 hours away from home when what I suspected was an alternator problem. Now I have AAA which has its perks too in that they brought me a battery in a Kroger parking lot that helped me get to my hotel and then to Heaven Sent, but the battery wasn't the problem. At 7:30 in the morning I called Heaven Sent and explained the problem. They said to bring it on over and they would diagnose the problem and let me make a decision from there, fix it or tow it home. The diagnosis was made in about 20 minutes -- yep, alternator. They were able to give me a close ballpark estimate barring anything weird that occurred in the process of fixing it. (I have a 20 year old car. Stuff happens to 20-year old cars.) They said it would only take 3-4 hours. Perfect! I walked over to the IHOP and the Kroger to pass the time came back and they were done -- 2 1/2 hours early! When the mechanics found out that I was traveling, they doubled up on mine and the other guys picked up the other jobs so I could get back on the road. I had already made plans to get a cab to an from my conference hotel (about $40 total). So since I didn't need to do that I spent the cab money on lunch for this Rock Star team. Super polite. Efficient/Effective staff. Quick. Sensitive to unusual situations. Very reasonable prices. My car is running like a dream and my dashboard is no longer lighting up like a Christmas tree. If you EVER need vehicle service anywhere in the neighborhood of Franklin, TN. This is the ONLY facility you should consider. On this particular Friday, they were truly Heaven Sent! Dr. Amy Brumlow Embry, DC -- Bowling Green, KY.

My car repair was completed on time and at a very reasonable price. The staff was friendly and contacted me about any additional repairs before they did them. I recommend them without reservation!

Great service. They kept me updated on the progress of my repairs and checked with me before doing anything new that they found wrong with my car. Very reasonable on price of the repairs. Overall I am a new happy customer.

First visit. I found the store through the Costco auto program (you get 15% off) and yelp reviews. Went for alignment service. Wait time was reasonable, the car drives noticeably better after alignment and they gave an exact analysis of the angles. They gave an honest opinion about the general condition from the courtesy check, and checked particular details without any extra charge.

Heaven Sent is our go-to automotive shop. They are honest, competent and reasonably priced. They are also very personable and interested. 5 Stars!

Heaven Sent did fantastic work on two of my vehicles. Only reason I didn't give a full 5 stars is that I called today to schedule an appointment to get the oil changed on my truck. Asked if they carried a couple of different lines of higher end oil and if she could give me a quote. Provided my model of vehicle and engine size. By my second question I could tell she was annoyed. She audibly huffed and said "we just like carry regular oil, you know?" I said "you sound very annoyed by my question, I think I'll go somewhere else..." and her followup was "Ok... Bye" They do fantastic work at a reasonable price but could definitely do without the snarky customer service.

Work was done when they promised and for less than anticipated. They answer the phone and are quite helpful. Overnight dropoff is available.

great people, quality work, competitive prices! love Heavensent!

This is the most honest and reliable auto shop that I have ever been to. I have only been here three times, but Sidney and the whole team feel like family. My bill today was $100 less than I planned on based on the original estimate weeks ago and they even gave me a discount for my FB review. They finished exactly on time and every thing is perfect. I asked what I needed next and they said nothing for 10,000 more miles. If I could only use one word to review Heaven Sent it would be HONEST.

My wife and I have lived in the middle Tennessee area for over a decade. And we've always had issues finding a car mechanic we can trust. So when a friend recommended Heaven Sent Automotive to us a couple of years ago, it was like a breath of fresh air. Jody and his entire team are incredible. They are honest and trustworthy in an industry that historically has gotten a bad reputation. And the work they do is every bit as good (if not better) than the dealer....and at a fraction of the cost! Because of their expertise and knowledge, my wife's 1999 Honda Civic is running perfectly to this day. And this week, when I started having brake issues on my Nissan Sentra, I took it in right away, where they examined it within 30 minutes and personally walked me through the needed repairs and costs so that I'd know what to expect. So, needless to say we are big fans of all the folks at Heaven Sent Automotive. They do excellent work, and are just all around great people. I'd highly recommend them.

Very correct place to do your auto repair.

Jody Downe, Sydney and the staff do such a great job of pricing, servicing and caring for our vehicles and our family's safety!! They are really affordable, consultative and kind. They inspect your vehicle and give you a schedule of work to be done over the next year at a price that is budget friendly and extremely fair. No pressure to do it all at one time! What a blessing to work with someone who believes in doing it the right way! I would highly recommend their service to anyone who is looking for a local partner to care for their family vehicles!! Thanks Jody for doing it the right way!!!

Mid TN people, this is where you want to go for oil changes and repairs. $29 (including tax) for an oil change. Very nice people as well. Very honest. Best prices I could find for new tires as well. - Anywhere else I have ever taken my car, I've dreaded the call with the amount that would be do. I'm at total ease when leaving my car with Heaven Sent Automotive. I know I will get what I need at a fair price. I will never take my car anywhere else.

I was greeted by a nice young lady and a clean waiting room that was a great start. They gave me a reasonable quote and promised completion the following day. They got done earlier than expected and no surprises on the final bill. I highly recommend these guys you’ll be glad you did.

Everyone is super helpful at Heaven Sent and I will not go anywhere else.

Absolutely the nicest and easiest shop I have ever worked with. Don't have to worry about anything. They get it done efficiently and fairly. Wish I had known about them years ago.

Brought on my 2003 Ford Expedition. Chuck was able to find the problem that day and fix it the next.fast and reasonable. Great service. They even found a leak I knew about and fix that too

I appreciate that Heaven Sent Automotive helps keep my car running well and safely, but does not try to give me services I don't need. They help me plan for what work needs to be done in the future, which I also appreciate. My experiences with them are excellent.

For several years now, Jody and his team have serviced my families cars with tires, oil change, and repairs. Being able to put our trust and safety in their hands, knowing that they personally care, is refreshing and reassuring. I’ve recommended many of our friends and will continue to do so. Keep up the good work and thank you for making it about personal service! It’s almost a lost quality!!

Based on a recommendation of our daughter, we decided to get an overall inspection/estimate from Heaven Sent Automotive. A cost breakout was provided as to what should be repaired immediately due to safely issues, and what repairs could wait. Our service advisor, Jody, also gave his assessment on us keeping our vehicle with minimal repairs while looking around for something better (which we'll do). All I can say is our treatment at Heaven Sent was a world of difference than the first auto shop we went to for an estimate. Not only were we treated with respect, but the work was completed on time to our satisfaction, and the price was right. They were definitely 'heaven sent' in a time of need.

Everyone was pleasant, and helpful. Their estimate of how long the work would take was accurate. An honest review with me of my auto's future needs was thorough, and I believe the cost of the work was appropriate. I would recommend them to all, and will return there for service myself.

Everyone was pleasant, and helpful. Their estimate of how long the work would take was accurate. An honest review with me of my auto's future needs was thorough, and I believe the cost of the work was appropriate. I would recommend them to all, and will return there for service myself.

I have gone to Heaven Sent for a few different things with my car, and they are always very honest, helpful, and insightful. I'll be the first one to admit I don't know much about cars, but they take the time to explain the issue(s) and their ideas for repair in full. The shop is fast, professional, and hassle-free. I will continue to use / suggest this shop to others for a long time to come.

The Heaven Sent auto repair shop is aptly named. Tops on all accounts. I don't think you will find a better shop anywhere.

Needed brakes on my car before I went out of town. Found this shop on Yelp and gave them a try. Super happy with the service and the timeliness of everything. I can head out tomorrow without any concern! Thanks for trying things taken care of and working me in. I forgot to check in on Yelp for my 10% discount but feel super comfortable with the service. Great prices and great services. The name is deserved! Blessings & Thanks Heaven Sent.

I had never heard of the shop before but found out about it on a recent visit to O'reilly auto. I needed to find out where the radiator fluid was leaking from needless to say I was in panic mode fearing the worst. They got me in quickly and was able to diagnosis the problem which turned out to be minor and at a reasonable price. I will definitely call upon them for any future needs.

I depend on Heaven Sent to take care of my car. They are fair and stand by their work. I enjoy hearing customers being told what their car needs and how much it will cost. They have a kind way of delivering the news of the repair needed and suggest ways to work with the customer. I know that Heaven Sent people are very honest and kind.I am thankful that I found them and recommend them to my dear friends. Heaven Sent has a clean waiting room and a clean restroom and I feel comfortable waiting there.

The team at Heaven Sent are always a pleasure to deal with - they do what they say they are going to do and do so efficiently and affordably. The oil change today was 80% cheaper than what my dealership wants to charge me for the same service. I highly recommend their service!

I have been dealing with Chuck and his staff for a couple of years now, and anytime I have an issue with my 14 year old truck Chuck always gets me in right away and provides a great service with reasonable prices. Very happy with Chuck and his staff at Heaven Sent automotive, always a pleasant experience.

My trainer recommended Jody to me. The shop made an appointment with me for a used car inspection after listening to my description of the car's issues, and they were right on time. The car was ready when they said it would be ready. Jody was honest about what my car needed and helped me decide it was time for a new car, lol! But he will take care of my new car. Highly recommended.

My trainer recommended Jody to me. The shop made an appointment with me for a used car inspection after listening to my description of the car's issues, and they were right on time. The car was ready when they said it would be ready. Jody was honest about what my car needed and helped me decide it was time for a new car, lol! But he will take care of my new car. Highly recommended.

These guys treat your car like they would their own car. You can be assured that only necessary service will be performed and the quality will always be high. Highly recommend.

My wife was leaving on a trip and I wanted her car checked over before she left. We had a snowstorm the day before and businesses were closing early. Before they had to close themselves, Heaven Sent got the car in early and checked everything to ensure her a safe trip. Jody, Chuck and the team were personable and did a great job as always!

My family and myself are new to the Franklin area. We moved here a little over a year ago and the first thing I had to do was get my truck fixed when we got here. I found Heaven Sent online and trusted the reviews and asked them to work on my truck. They did an outstanding job providing honest and reliable service. I have used Heaven Sent ever since with mine and my family's vehicles. They recently worked on my suspension and coolant leaks I had. The vehicle has never ran better or had a smoother ride. I highly recommend Heaven Sent. You will not find a better and more professional staff that provides the quality of service they provide. Thank you Heaven Sent.

Team was very busy today but they still found a way to locate my problem and let me know the exact cause. Jody and team do a great job communicating clearly and doing everything thing possible to take care of me and the other customers.

I felt like they did a thorough job locating the source of the problem, and fixing it.

I went to Heaven Sent Automotive because my mother had referred me to them. I needed a new Thottle Body on my car and they gave me a great price. Jody called me with a concern about my car leaking coolant on my car. He gave me a good price on getting that fixed and everything worked out. Thank you so much!

Always have gotten good service from Jody, Chuck and the guys. I have been going there for years.

Heaven Sent is our auto mechanic of choice whenever possible - oil changes, tires, brakes, check-ups, etc. They take great care of us and I think that is the case for all of their customers. Good prices, quality work, no unnecessary repairs, helping me plan for what may be needed down the road, honest and good people - all things that are important to me as a consumer.

Been awhile since I've been to HSA. I was in a time bind and thought I'd give y'all a shot. Receptionist was pleasant and I was in and out in 30 minutes as promised. My only negative is that the waiting area smells of very strong cigarette smoke which is very unpleasant to me.

I was referred to these folks and found them very honest, professional and the service was affordable versus dealer pricing. I'll be back!

A friend referred me to Chuck at Heavensent for repairs recommended by dealership. He looked at what was necessary, advised me of the unnecessary items on the dealer's list, finished the job when he said he would and did this at a reasonable price. I would highly recommend them.

Have taken my car to the dealership two previous times to get a squeak fixed in the left rear brakes. Brought my car into heaven sent at 10 o’clock in the morning they called me back at 12 o’clock the repair had already been done they didn’t even charge me I cannot recommend their business enough wonderful people Absolutely great

Being a single mom. I have found Heaven Sent is a place that I can go to and trust and know I am not being taking advantage. They are the nicest people and show how much they really care for their customers. If you want to take your car to someone that you can trust. Go to Heaven Sent.

Heaven Sent did an outstanding job for me. My Car is a Fully restored 55 Chevy and most repairs are not always simple . They did a great job at a fair price. .

This was a great experience...they got me right in and and fixed my truck !!! Awesome

We had just moved down, and knew our 12 year old car needed work. We checked with the dealer, and they charge $ 170.00 to look at the car. Bring it in in 2 or 3 days. At Heaven Sent, we discussed the problems, and felt confident that this shop knew what was needed. Other work was needed, was approved, and we have a safe car. Thanks, we feel like home.

Discount Tire sent me here cause my car needed an alignment. The girl at the desk was very friendly and they got my car in and done in less than an hour. I will be coming back!

Came in looking for a new alternator as this what I was told, but Chuck let me know it was fine and the battery had a bad cell. It happened to be under warranty and replaced for free. Appreciate the honesty and regard for customer service.

Came in to get my brakes changed. Turns out they weren't really that bad. Instead of replacing them anyways, they asked if I just wanted to replace the front ones (my rotors were pretty warped and my car was vibrating when I braked) and save my money on the back ones. I just liked that they didn't try to rip me off, will be coming back!

Heaven Sent Automotive did an excellent job as usual...excellent service at a fair price...Thank You

Repaired my vehicle quickly and correctly. Very friendly and professional place. Definitely recommend to others.

Always helpful and the absolute best prices in Franklin!

Needed to have a vehicle checked over and repaired as needed. Was provided specific information and options were clearly explained. Great experience!

I generally hate taking my car in for repairs but couldn't have been happier with the experience. The HS team was knowledgeable, friendly and prompt in their work. They were proactive in contacting me to let me know the repairs required and when my car would be ready. Also prompt in processing payment and getting me on my way. Answered every question with knowledge and a smile. A great experience - I can't recommend them highly enough.

Brake work was quicker than predicted. The battery tested bad, but they reminded me to replace it under the warranty where it was purchased rather than even suggesting they handle that at added expense to me. Another task was recommended to prolong the life of the transmission even though they aren't equipped to do the work there. Jody recommended another shop, sending my business to someone else. They definitely seem to focus on great customer service and great work, and they care about you and your vehicle's health and safety. They don't push for everything to be done now, but are honest about helping prioritize, and always with your safety in mind. They are our first stop when anything comes up with vehicle repair work. Thanks, as always, Jody!

This place is great I was having brake issues I was out in no time the mechanic adjusted them no problem so far so good. I am so glad I was told about this place very friendly very honest and caring people amazing people amazing name Heavensent I will be back for my car needs Thank you And was amazed no charge And grateful

Referred by a friend. They were honest, on time, and competitively priced. I will use their services again.

Heaven Sent Automotive has provided me with the most honest and courteous service. I would highly recommend Heaven Sent to anyone that needs to have their automotive needs handled. Very Professional and very fair.

Always good service with the gang at HSA. I have dealt with them for several years. Alway recommend them to others.

Dropped off and was repaired sooner than expected Thanks guys.

We were just in town for the afternoon and needed our car aligned. Heaven Sent was absolutely great. Their prices were reasonable, the staff was very nice, and they did a great job on the car. I would definitely recommend this repair shop!!

My daughter's PT Cruiser needed a diagnostic and a new alternator. Not only did Heavensent book an appointment ASAP, they also fixed the problem in record time. You might not always like to hear what Chuck has to say, but Heavensent's 100% guarantee is that they fix what they say they will fix with precision and in record time.

I don't write reviews very often, but I felt it worthwhile to comment. This was my first visit to Heaven Sent. Our 2010 Toyota Highlander had an alignment done in another state a year ago after unexpectedly wearing out a set of tires. I didn't want to possibly have another set wear out prematurely so I found Heaven Sent after an online search for ALIGNMENT. After the initial paperwork was completed I was told the alignment would be checked and if needed, the work would be done. I can't remember the last time I was told my car would be serviced, "if needed". After the tires were checked, an alignment was indicated and the work was done quickly and a print out of the 'before and after' was given to me. Everyone I had contact with was helpful and I will definitely continue to bring our cars here for automotive maintenance and service. I highly recommend!

I've been talking my cars to Heaven Sent Automotive for about 3 years now. Always drive away with a vehicle that is in better shape than when I took it in. I also never feel I've been ripped off. As example, I have a 2013 Infiniti G37X that I took to the dealership in Cool Springs. I had a voucher for wheel alignment and it seemed to make sense for them to do this.Unfortunately, they failed to point out that I really needed new tires before doing the alignment and as a result there was no cure to the vibration I was experiencing. Took it to Heaven Sent and they told me exactly why the vibration was happening and how to solve the problem and what the cost would be. I asked Infiniti what their price would be and it was around $200 more expensive.. Oh, but they would provide a free car wash :).

My husband and I have depended on Heaven Sent for a few years now and have always felt that they have our Best interest in mind. We have bought three older vehicles in the past few years for younger drivers in our household and have trusted them to inspect them and give us honest feedback.

Jody, Thank you so much for your honesty and not only Jody other employs are very friendly. I would recommend you all go there. They all are very kind and nice and friendly also trustworthy. Thank you you so much again! May God Bless you all!

Jodie is the most honest and caring mechanic I have ever met, he will tell you what things truly need to be done to your car and he charges fair prices for the work. My family and I have been going to him for 8 years and we will continue to do so as long as we own a car. I highly recommend him and his services.

Work on my Volvo complete as quoted and promised. Will use next time I need work done.

I was having transmission issues with my vehicle and a co-worker referred me to Heaven Sent. I dropped my car off on a Monday and they called back the next day with a quote and diagnoses. They are very kind, professional, and honest. I would highly recommmend them!

When I first told these folks about the problem I was having they told me that I needed to check with a locksmith first to satisfy my questions that it might be related to the anti-theft system on the car. Once I did, they promptly arranged to look and fix what were the real problems. Without doing so I would have had lingering questions in my mind about some electrical "gremlin" lurking in the background. In the end they found the two problems I had. Two other shops had not identified the problems. Heaven sent repaired my car and calmed by mind at honest, and understandable prices and far faster than I expected. I really can recommend their shop with utmost confidence.

Great place, saved me about $450.00! Very honest, knowledgeable, friendly and professional. Would highly recommend them.

They got me right in for AC boost and I was on my way! Very friendly and kind people. I will be back and refer pitchers. Thank you.

I was in Franklin for a conference, 2 hours away from home when what I suspected was an alternator problem. Now I have AAA which has its perks too in that they brought me a battery in a Kroger parking lot that helped me get to my hotel and then to Heaven Sent, but the battery wasn't the problem. At 7:30 in the morning I called Heaven Sent and explained the problem. They said to bring it on over and they would diagnose the problem and let me make a decision from there, fix it or tow it home. The diagnosis was made in about 20 minutes -- yep, alternator. They were able to give me a close ballpark estimate barring anything weird that occurred in the process of fixing it. (I have a 20 year old car. Stuff happens to 20-year old cars.) They said it would only take 3-4 hours. Perfect! I walked over to the IHOP and the Kroger to pass the time came back and they were done -- 2 1/2 hours early! When the mechanics found out that I was traveling, they doubled up on mine and the other guys picked up the other jobs so I could get back on the road. I had already made plans to get a cab to an from my conference hotel (about $40 total). So since I didn't need to do that I spent the cab money on lunch for this Rock Star team. Super polite. Efficient/Effective staff. Quick. Sensitive to unusual situations. Very reasonable prices. My car is running like a dream and my dashboard is no longer lighting up like a Christmas tree. If you EVER need vehicle service anywhere in the neighborhood of Franklin, TN. This is the ONLY facility you should consider. On this particular Friday, they were truly Heaven Sent! Dr. Amy Brumlow Embry, DC -- Bowling Green, KY.

And straight forward explanations with answers to my questions.

Service was completed ahead of schedule, the staff is very nice and let me know what all was done to car. Highly recommend

My car repair was completed on time and at a very reasonable price. The staff was friendly and contacted me about any additional repairs before they did them. I recommend them without reservation!

Have used Heaven Sent for years and continue to receive great value for the service provided. I'll remain a loyal customer!

I've used Heaven Sent for years and have received great service and a great value for the service over the years!

I contacted a different repair shop and they wanted to charge me >$900 for the same work that Heaven Sent was able to complete for me for $250. I have taken multiple cars here and I am always treated with the highest level of customer service which is unusual to find these days. I cant see myself going to any other repair shop for any mechanical work in the future.

Heaven sent automotive got me fixed up for my 2000+ mile to south dakota and back for the summer. Great work they do

I came in today for tire rotation and alignment check. I have been very unhappy with the local dealership since moving here a year and half ago. The process was so quick and easy. They even printed out the alignment sheet, which no other repair shop or dealership has ever done. I waited with my 2 young boys while they worked on my car and they finished within an hour as promised. I will definitely return for my other car needs.

Thanks for the thorough Used Car Pre-Inspection. It allowed us to inform the car dealership of issues for which we would have later paid out the nose. You guys are great!

No appointment, just dropped in for oil change on a Friday afternoon. Was in and out in 20 minutes. Great service.

I moved here 4 years and have always done my car maintenance at the dealership. The dealerships around here are impossible to get in and take forever (even when I had appointment). The straw that broke the camels back was when one of them told me I needed a new timing belt. My car does have a timing belt. I have been looking and was forced to find one this morning when my car decided to have a bad day. My wife remembered the name of this company from church bc they volunteer to help work on beat up cars to get running for ones going thru hard times. So I gave them a call and was expecting the worst bc my last quote was going to run me over a thousand. Chuck was the gentlemen that helped me at Heaven Sent and was awesome. He was very honest, very professional, and was able to get the car done quickly. They are the best kept secret around here and looking forward to having all my service done with them.

Dropped in for a free alignment check, knowing my alignment needed some adjustment. Loved the name, and the service was "heaven sent". Got a discount on the prompt alignment, and one of the managers checked out a few issues with me under the car. I'll be back for any future auto service needs!

Several times you all have been a God send with your diagnosis: right on target. Thank You!

As ever, you have eased my heart and concerns... I trust Heaven Sent implicitly for their honest and straightforward approach and recommend them highly.Drove out a happy camper. Many thanks.

Great work done, and great people. They even told me I did not need something done when I thought I did, and they also advised me on things I could do on my own that would save money over them doing it. Honest and friendly. Hard to find that combination in todays world.

We have several vehicles that have been in the shop. Quick. Good communication. Friendly. Make spending money on the repairs as painless as possible. Thanks. I'm sure we'll be back.

Great service. Fast and friendly. This is a great place to take your car.

First visit. I found the store through the Costco auto program (you get 15% off) and yelp reviews. Went for alignment service. Wait time was reasonable, the car drives noticeably better after alignment and they gave an exact analysis of the angles. They gave an honest opinion about the general condition from the courtesy check, and checked particular details without any extra charge.

Took my car in (without and appointment) when it started running hot. They diagnosed it quickly and had it repaired the following day.

I have taken two vehicles to Heaven sent for repair. I have been surprised at the high quality, friendly service they provide. I'm really particular about who works on my vehicles because of the exorbitant cost involved at the local dealerships.You can ask questions about repairs, potential problems and they can answer your questions. I have a 1995 GMC truck with a late model engine, (hot rod) they know how to take a computer and make the necessary adjustments to make the engine run at peak performance. Excellent work at a fair price, Heaven Sent!

I had some tires replaced at Discount Tire who recommended a four wheel alignment from Heaven Sent. It was a great experience. Family run, fast, courteous, very professional,super clean shop with all the latest equipment. Great experience and I believe very fairly priced! I just returned for an oil change and had exactly the same experience! What could they do better? Be easier to find. But I believe their super competitive prices would suffer if they had to move.

I walked in with no appt, and Jody fit me in! He added refrigerant and changed the cabin filter, and explained every step. Very personable and prompt!!

From Colorado had a air conditioner issue they were quick to assist and reasonable. Often out of town people are taken advantage of and they didn't. Much appreciated

Very professional and prompt in getting things done. They are my auto company!

Heaven Sent is our go-to automotive shop. They are honest, competent and reasonably priced. They are also very personable and interested. 5 Stars!

Got new tires and the tire dealer recommended Heaven Sent for a front-end alignment. Took the car in and after 20 minutes I was told that the alignment was fine and there was no cost. I appreciate their service and their honest business dealings.

The mechanics at Heavensent fit me in late in the day on Friday (June 2, 2017) even though they were booked. They were done with my car by 4:15 p.m. & my breaks and rotors have never sounded better. That is to say, I can't hear them!

I had my mustang in for a coolant leak. These guys took great care of my vehicle and resolved the issue quickly and efficiently. I will continue to bring my vehicles here for service.

I had a piece hanging underneath my car and was concerned it was going to fall off. I've brought it in this morning hoping for a quick affordable fix and boy did they come through. They were done with the fix before I could even send one email off on my work computer.

I was concerned with a major expense to get the AC repaired but they quickly checked out my car and fixed in while I was waiting. I plan to make them my default mechanic.

Hard to find a small business that is consistently great at customer service, responsiveness, a high level of competence, and the personal touch, but Heaven Sent is such a business. Can't imagine why I would go to a huge dealership and support their huge overhead when the folks at Heavens Sent have all I need. I sit in the comfortable waiting room and get real time updates, often from the mechanic who is working on the car! Try them. You won't be disappointed.

Honest, professional, fast, friendly and very clean auto repair shop. Jodie and the staff are spot-on! Would totally, highly recommend them to everyone I know!

Anywhere else I have ever taken my car, I've dreaded the call with the amount that would be do. I'm at total ease when leaving my car with Heaven Sent Automotive. I know I will get what I need at a fair price. I will never take my car anywhere else.

We have used Heaven Sent ever since he worked out of his house in Franklin. The new location is much better but still the same great service. They are flexible and do good work.

Truly professional service is what you get all the time from Heaven Sent Automotive. I recommend Jody and his team whenever I can.

I started going to Jody for my auto service when he was working out of his home's basement garage. For years his service has been outstanding. One car has over 250,000 miles & the other over 225,000! I don't hesitate to get in either one & drive it to Cleveland , Ohio. What could be a better statement to endorse the quality of Jody & his staff!!?!

Great service and the repairs were done on time and below the estimate. The person who recommended them will get a free oil change for the referral and entered into a drawing for a $100 gift for a restaurant. I hope my son-in-law wins that prize!!!

Everyone that I delt with was very nice and I was very pleased. They found my problem and advised me on it. Great place to deal with. I have elected not to have my car fixed because rhe problems are not dangerous. I would recommend them. They checked my problems while I waited.

I've had nothing but wonderful service at Heaven Sent, and I recommend them to every person who expresses a need for a good place to take their car. A couple of years ago Jody informed me of a costly repair I needed to make on my car. He told me about several options from which I could choose, but informed me they would not be as good a choice as replacing the part. My car was just out of the warranty period by a couple of months and Jody suggested I contact the dealer where I purchased it to see if they would replace the part. The dealer received notice from the manufacturer that they would cover the cost. Jody could have elected to make a less costly, and a less desirable, repair but he chose to help me obtain the best option for me. I can cite several instances where he has helped me save money and make decisions best suited for me rather than putting money in his pocket. All I can say is price is what you pay but VALUE is what you get! Thank you Jody for doing the right thing! God Bless!!

I needed a wheel alignment today, the staff was very friendly and the owner was kind as well! I was done in 45 minutes! I have found my new favorite shop!

Heaven Sent Automotive is a true blessing for me. Today I got an oil change and my radio fixed. My car was checked over bumper to bumper. I depend on Heaven Sent to keep my car safe to drive. When I needed tires they put on good tires at a reasonable price. I recommend them to my friends. They have a clean, safe place to wait with a clean restroom. Thank you.

I've been taking my vehicles to Jody for over 3 years and have always been pleased. Once or twice a year I take a long road trip and part of my preparation is taking my car to Jody for a check. I always feel reassured after Jody and his team have checked the car. I believe they have always advised me well - just as they would a family member.

I was in for alignment service on Feb 8, 2017. They did exactly what they said they would do. No padding or adding on of work, like I'm used to with most dealerships. I met Jody (owner) and Chuck (service mgr) and feel great about Heaven Sent. I have been looking for a full service automotive shop. Search is over, I found it. I moved to the area three years ago. Heaven Sent has a new customer! I feel at peace knowing that I am going to receive HONEST work here!

I had a 15 year old vehicle which was rusted badly underneath. The brake lines were leaking and severely damaged in multiple places, requiring that they be completely replaced. Given the age of the vehicle there were no stock brake lines still available from the manufacturer. So Chuck and Jody had to rebuild them from scratch. They explained to me how difficult it was going to be, and even walked me under the lift to show me where the breaks were, and where the lines ran inside the frame and under-body. Give the intricacy of the work they gave me a ball park price quote based on the number of hours they calculated it would take. Their inspection also discovered that both front and rear brake shoes and rotors needed to be replaced. I asked them to complete the brake line replacement first and then see where we were on cost. I wasn't sure how much I wanted to put into a 15 year old truck. When the brake lines were done after a couple of days, they called me and said it was done. The price was just what they had estimated. Based on that I asked what they thought the other work might run. Chuck said he would write up an estimate and call me back in 5 minutes. He did. One of the "unknowns" was whether or not anything would break when they tried to remove the old rusted parts. I just asked that they let me know if anything major went wrong, and crossed my fingers. Within 3 hours they called me back and said everything was done and nothing major went wrong. Their estimate was right on the money. I really appreciated how they worked with me to do things incrementally so I could evaluate how much I could afford to do within my budget as we went. This team was as professional and courteous as I could ask for. I also have to thank Nicky (sp?), who as the receptionist was very friendly and timely in helping me work with Chuck and the mechanics to get everything done. I've been to a few different garages in the area over the past few years, but I think I have found my go-to standard from now on.

Did what they said.... Easy in Easy out

Always the best

I have been there 3 or 4 times. Chuck and his crew are always polite and have always gotten me in the shop or a quote in a timely manner. Very happy with their service.

I needed a simple bulb replaced in my fog light. I called Sydney and Chuck and they said I could come in right away. They took care of me quickly! The bulb had to be replace by putting the van up on a car jack and it was more difficult then you could do at home - I appreciated the attentive service everyone provided. I was happy to get that marked off my "to do list" so quickly. Thanks

I have been using Jodi as our mechanic every since it was just him in his home garage. He has worked on and repaired every vehicle we have owned over these past 10 years and has completed every job with great satisfaction. I would not venture to any other place to have our vehicles looked at or worked on.

I was having some work done at a tire shop locally and had to get a couple of studs replaced on a wheel hub before they could put on the new tires.Went to Heaven Sent without an appointment and they had me in and out within an hour.I was very impressed with their service and their concern with my predicament.Hats off to the Heaven Sent crew you guys did a great job for me. Thank You Edward Zarr

We have been going to Jody since before he opened HSA. He and his crew have always been honest and have excellent service. They do not try to get you to do things to your car that are not necessary. They do not just try to get your money. I love how they make you a list of things that don't need to be fixed asap, but in the future, with a time frame. For example, your break pads are about 30% but you can make it another 2-3 months. I have a car that is almost 15 years old and I believe that it is still running great because of Jody and his crew. Thank you guys!

On time, complete service. Comfortable lounge area.

Heaven Sent was able to squeeze me in during a busy holiday season. They guided me through every step of the process and had the best customer service of any auto repair service I have ever used.

These people are as good as it gets. They fix the problem and do it with integrity and kindness. What else needs to be said. Highly recommend!

Heaven Sent is the most honest repair shop that I have EVER been to in my life. They are honest and take incredible care of my car. I go to them for everything including tires. They always get me a better price than anyone else. I just had my 90,000 mile maintenance on my Volvo with a new timing belt put in. I would only trust HS Auto to do this. They finished in great time and the costs was MUCH lower than expected. Jody, Chuck and Sydney are complete professionals who I feel really care about myself and my car. I am so grateful to have found Heaven Sent 😃

Great Fast & Friendly Service! I have had my brakes checked several times over the past year or so and never satisfied with the repair. This time I have our brake problem resolved. Thanks

Heavens Sent takes great care of my family's cars. We've been costumers for many years and highly recommend their services. Jodi runs an honest and knowledgeable car shop.

Do you have a car? Does it occasionally need service? This is where you should take it. I have been a customer for over a decade. My entire family are customers. Every time one of my friends has a car issue, this is where I tell them to go. Honest, professional, talented, caring...the adjectives could go on and on....but...that would take too much time. TLDR: THEY WILL FIX YOUR CAR GOOD AND BE REAL NICE!

Chuck and Cindy took special care of me and made room for my repairs before the Christmas weekend. Great price and quality work and service.

Very professional and honesty at a very fair price. My repair was accomplished ahead of schedule. I highly recommend!

I have only good things to say about Heaven Sent and have written enough checks to know. I have found Jody, Chuck and Sydney to be very personable and willing to do what it takes to satisfy me. I told Jody in the beginning that if I were treated right, he would have a customer for life. So far, Heaven Sent has answered the bell.

I've been going here for some time and they do a great job! Always honest and fairly priced.

Found this company on Google when my van was in desperate need of a alignment and 2 front tires.They were able to get my van in right away and begin working on it. Not only did they do a professional job the entire staff was very friendly. The part I wasn't expecting was the cost being lower than 3 other companies that I had called that day for the same work. Thank you very much.

Always professional, friendly and above all honest in their work and recommendations as to any potential upcoming work needed. Made an appointment for a wheel alignment on my Tahoe, they pulled it right in and made the proper adjustments, set tire pressure properly for the time of year and I was back to errands. I've been seeing Jody over 8 years for repairs and maintenance on all the family vehicles and I highly recommend them. Our 23yr old daughter is very comfortable taking her Altima to them for all her vehicle maintenance needs as well.

WE ARE TRANSPLANTS TO THE FRANKLIN, TN AREA AND NEEDED A TRUSTED SHOP FOR OUR 4 CARS WHEN NEEDED. THEY HAVE BEEN FAIR, HONEST AND ACCOMMODATING EACH AND EVERY TIME.

Heaven Sent has always been great to work with. Generally beats the competition on most services needed. It all starts with a friendly receptionist and that would be Sidney. Give them a try and let Jody and his guys do the rest.